Counselling and psychotherapy in central Godalming for young people & adults

The Old Post House, 130 High Street, Godalming GU7 1AB
07448 694555
[email protected]

Welcome

Come and have a seat.Whatever has brought you here, this is a good place to start.

01

about me

Hi, I’m Kelli. I hold an MSc in Counselling and Psychotherapy. I work with adults and young people and have particular experience with autistic and neurodivergent clients. I'm an integrative counsellor, meaning I work at your pace and in the way that best suits you.Individual Member of British Association for Counselling and Psychotherapy (BACP)

02

what to expect

The first session is mostly me asking a little about what’s brought you here, and you don’t need to have it worked out beforehand. Whatever you bring, I want to hear it. No issue is too small, and it's never too late to start. If something would make this easier for you, say so — most things can be adapted.

03

who i work with

• Adults: I provide a calm, supportive space to work through anxiety, stress, relationship challenges, or life transitions. Whether you are dealing with a specific hurdle or simply feel overwhelmed by everyday life, we work entirely at your pace.

• Young People (12+): I offer a confidential, low-pressure space for young people navigating anxiety, school stress, self-esteem, or neurodiversity. What is said in the room stays between us within safe limits, offering an environment to explore feelings freely.

04

Practical

• Sessions are 50 minutes, usually weekly.

• Sessions are £60.

• Sessions are available either face-to-face at The Old Post House or online via a secure video conferencing platform.

• I have a small number of lower-cost spaces. Please enquire if needed.

• I offer a free 20-minute introductory call. This call is an informal chance to discuss what brings you to therapy, answer any practical questions you have, and see if we feel like a good fit - with no pressure to book.

05

Frequently asked questions

How many sessions will I need?
There’s no set number. Some people come for a few weeks, others for much longer. We’ll talk about it as we go, and you can stop whenever you want to.Is what I say confidential?
Yes, with two exceptions: if I believed you or someone else was at serious risk of harm, or if the law required it. Wherever possible, I’d talk to you first. I also discuss my work with a supervisor, as all therapists do, without using your name.What if it doesn’t feel right?
Then say so, or simply stop. Therapy depends on the fit between two people and not every pairing works; if I’m not the right person, I’ll help you find someone who is.How do I pay, and what if I need to cancel?
Payments can be made by cash or through Stripe, a secure payment processor. If you need to cancel, let me know at least 24 hours beforehand. Sessions cancelled later than that are charged in full.What if I need help urgently?
I’m not a crisis service, and I don’t monitor messages outside working hours. If you need someone sooner than I can be there, contact your GP or call NHS 111 and choose the mental health option. Samaritans are free on 116 123 at any hour, and you can text Shout on 85258. In an emergency, call 999.How do I get there, and is the room accessible?
The Old Post House is a short walk from Godalming train station, and several bus routes stop nearby on the High Street. The nearest pay-and-display parking is at Mint Street and Mill Lane car parks, about a 2-minute walk away. My room is on the second floor, and there is no lift. If accessibility is a concern, online sessions are always available, and I'm happy to talk through what might work for you.

Get In Touch

Contact me to book an introductory call or feel free to ask any questions.

(Please do not include any sensitive information.)

I look forward to hearing from you!

Submit

Kelli Gilstrap Counselling
MSc, Counselling & Psychotherapy
Individual Member of the British Association for Counselling and Psychotherapy (BACP # 01027011)
Registered with the Information Commissioner's Office (ICO): ZC283809Privacy Notice :
Your personal data and contact enquiries are kept strictly confidential and handled in accordance with UK GDPR.© 2026 Kelli Gilstrap. All rights reserved.

Privacy Notice
Kelli Gilstrap Counselling · Last updated Oct 30, 2026Who I am
I am Kelli Gilstrap, trading as Kelli Gilstrap Counselling, at The Old Post House, 130 High Street, Godalming, GU7 1AB.
I am the data controller for the personal information I hold about you. I am registered with the Information Commissioner's Office (ICO), registration number ZC283809.
This notice explains what information I collect, why, how I use and store it, how long I keep it, and your rights. It follows the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions, please contact me at [email protected].What I hold
I only collect information that is relevant and necessary for arranging and providing counselling, running my practice and meeting my professional responsibilities.
• Website enquiries: your name, email address and anything you write in my contact form or emails. Please don't include sensitive details in a first message; we can talk about those once we've spoken.
• Introductory call: brief notes about what you'd like help with and practical arrangements.
• Contact and administrative details: your name, address, phone number, email, date of birth where needed, GP details, emergency contact (if you choose to give one), appointment dates and payment records.
• Session notes: brief notes about the themes of our sessions and anything important to the work. They are not a transcript. I do not record sessions.
• Health and personal information: what you choose to share about your mental or physical health, history, relationships and circumstances. This is special-category data and is handled with extra care.
• Communications: emails, texts and other messages between us about appointments or counselling.
• Parents and carers: where I work with a young person, the contact and payment details of the parent or carer who arranges sessions.
It is your choice how much you share in counselling. I ask for GP details because there may be rare circumstances in which I need to contact your GP about a serious concern. If you'd rather not give certain information, we can talk about how that affects our arrangements.
My website does not use analytics or advertising cookies.Why I am allowed to hold it
Data protection law requires a lawful basis for each use of your information.
- Health information needs an additional condition.
- Enquiries and the introductory call Legitimate interests: responding to people who contact me, and taking steps you've asked for before we agree to work together
- Contact details, appointments and payments
- Contract: to arrange and provide counselling
- Session notes and health Information Contract: to provide counselling Provision of health or social care (UK GDPR Article 9(2)(h); Data Protection Act 2018, Schedule 1, paragraph 2), as a practitioner bound by a duty of confidentialityKeeping records after our work ends:
-Legal obligation (financial records) and legitimate interests: meeting professional and insurance requirements and defending legal claims Legal claims (UK GDPR Article 9(2)(f))Sharing to prevent serious harm:
-Vital interests or legal obligation, depending on the situation Safeguarding or preventing harm, as permitted by the Data Protection Act 2018My legitimate interest is running my practice safely, responsibly and professionally.Who sees it
I treat your information as confidential. I never sell it or use it for marketing, and I don't share it with family members, other professionals or organisations as a matter of routine.
• My clinical supervisor: I discuss my work in supervision to make sure it is safe and ethical. I avoid using your name or details that could identify you, and my supervisor is bound by confidentiality.
• Safety and legal duties: in rare cases I may need to share relevant information to prevent serious harm, for safeguarding reasons, or because the law requires it. I share only what is necessary and, where it is safe and appropriate, I will talk to you first.
• My trusted colleague: if I become unable to practise for a long period, a named, qualified colleague may contact you to help with next steps. They would see your contact details and, only if necessary, relevant records.Service providers
These companies process information on my behalf so I can run my practice:
Provider What it is used for Where data is held
WriteUpp Client records, notes, appointments and online video sessions European Union
Stripe Taking card payments UK, EU and United States
Carrd My website and contact form United States
Apple (iCloud Mail) Email United States and other countries
Where information is processed outside the UK, I rely on the safeguards required by UK data protection law, such as UK adequacy regulations or approved contract terms.How it is stored and for how long
Client records are stored securely in WriteUpp, with access limited to me and protected by strong account security. Emails are kept in a password-protected account. Paper notes, if any, are kept locked away and later shredded.
Information How long I keep it
Enquiries from people who don't go on to have counselling Up to 6 months, then deleted
Adult client records and notes 6 years after our work ends
Young people's records and notes Until the young person's 25th birthday, or 6 years after our work ends, whichever is later
Financial and payment records 6 years, as required by HMRC
I review what I hold regularly. When information is no longer needed, I delete or destroy it securely.
Text messages and messaging apps are not fully secure, so please keep messages brief and practical.Young people and parents
When I work with a young person, their information belongs to them, and I treat what they share in sessions as confidential.
• Parents and carers usually make first contact and pay for sessions, so I hold their contact and payment details.
• What parents are told: I agree at the start what will be shared, such as attendance and general progress. I don't share what a young person says in sessions without their agreement, unless there is a safeguarding concern.
• Access to records: a young person who understands what it means (usually from around 12 or 13) can make their own requests about their information. If a parent asks to see records, I consider the young person's wishes and best interests before deciding.
• Safeguarding: if I believe a young person is at risk of serious harm, I may need to share information with the right people. Where it is safe, I will tell them first.
If you're a young person and something here is unclear, just ask me. I'm happy to explain it.Your rights
You have the right to:
• Access a copy of the information I hold about you
• Correct information that is inaccurate or incomplete
• Erase your information, where the law allows
• Restrict how I use your information in certain circumstances
• Object to uses based on legitimate interests
• Data portability: receive information you gave me in a format you can take elsewhere, in certain circumstances
Some rights have legal limits. For example, I may need to keep certain records for legal, insurance or professional reasons. I don't use automated decision-making or profiling.
To use any of these rights, email [email protected]. I'll normally respond within one month, and tell you if I need longer or can't fully comply.Complaints
I'd welcome the chance to put things right, but you don't have to contact me first. You can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.If something goes wrong
If personal information is lost, accessed without permission or sent in error, I will act promptly to contain it and reduce any harm. Where the law requires, I will report it to the ICO within 72 hours. If there is a high risk to you, I'll let you know without delay, explaining what happened and what I'm doing about it.Changes to this notice
I review this notice regularly. If I make significant changes, I will tell current clients. The date at the top shows when it was last updated.

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